A document that specifies the responsibilities of the SaaS provider during normal operations, maintenance, service and disaster is called a:
A) disaster recovery agreement.
B) maintenance agreement.
C) operations agreement.
D) service level agreement.

Question

Quizplus · Accepted Answer

A service level agreement is a document that specifies the responsibilities of the SaaS provider and how they are to be fulfilled. Typically, this document will specify responsibilities in periods of normal operations, as well as what is to happen in the event of maintenance, service and disaster.

A Document That Specifies the Responsibilities of the SaaS Provider