The individual who listens to employees' complaints and then tries to seek solutions through negotiation and mediation is known as a/an:

Question

Quizplus · Accepted Answer

The individual who listens to employees' complaints and seeks solutions through negotiation and mediation is called an ombudsman. A hearing officer is responsible for conducting formal hearings to resolve disputes, whereas an employee assistance program counselor provides counseling services for employees facing personal or job-related issues. A step-review coordinator is responsible for ensuring that a case proceeds through the various stages of the grievance process.

The Individual Who Listens to Employees' Complaints and Then Tries