Kimberly and Shannon are waitresses in the same restaurant. When Kimberly waits on her customers, she has made it a habit to lightly touch them on the arm or shoulder. Shannon never touches her customers when she works. According to Crusco and Wetzel (1984), what effect will these behaviors have on the waitresses' tips?

Question

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According to the study by Crusco and Wetzel (1984), light touching can positively influence the perception of the toucher, leading to higher tips for waitresses like Kimberly who touch their customers lightly on the arm or shoulder compared to those who do not, like Shannon.

Kimberly and Shannon Are Waitresses in the Same Restaurant