Service activities are time-dependent,meaning that the service must be provided at a point in time when customers want to use it.This point in time is also known as

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Peak demand refers to the point in time when most customers want to use a particular service, and it is crucial for service providers to be prepared to meet this demand to ensure customer satisfaction. Providing service at a time when customers do not want or need it (off-peak demand) or when it is inconvenient for them (high-contact time or high intensity time) can result in poor customer experiences, low usage rates, and ultimately, decreased revenues. Preferred demand is not a commonly used term in the context of service activities.

Service Activities Are Time-Dependent,meaning That the Service Must Be Provided