Which of the following statement is not true about managing queues of people?
A) The actual amount of time a customer waits is a function of five features of every queuing system
B) Knowledge of the queue configuration and the parameters describing the arrival and service rates make . it possible to determine a number of measures describing the queuing system's performance.
C) An understanding of the probabilities of a customer balking is useful for determining the sequencing method to use.
D) Service rates typically follow a negative exponential distribution.

Question

Quizplus · Accepted Answer

The statement about the usefulness of understanding the probabilities of a customer balking for determining the sequencing method is not accurate. Balking refers to the decision by potential customers not to join a queue if it is too long, which is more related to customer behavior and queue management strategies rather than determining the sequencing method for service. Sequencing methods are generally determined by service priorities, efficiency, or other operational strategies rather than the probability of balking.

Which of the Following Statement Is Not True About Managing