Match these items.
-A dimension of service quality
A) Helps to understand the relationship between changes in a variable measure over time
B) Fish-bone diagram
C) Used for processes that aren't centered
D) Assurance
E) One possible result of a moment of truth
F) Used to identify a relationship between two variables
G) Used to get a rough idea of the distribution of the variable
H) Used when a process is centered
I) Reputation
J) A specific type of run chart

Question

Quizplus · Accepted Answer

Assurance is a dimension of service quality, which refers to the knowledge and courtesy of employees and their ability to convey trust and confidence.

Match These Items. -A Dimension of Service Quality