Process-oriented layouts are designed to be efficient producers of goods and services when there is little or no variation from one item to next.
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Q1: Products should always be designed before processes.
Q2: The service system design matrix provides the
Q4: The QFD process moves through five phases
Q5: The first three phases of QFD provide
Q6: The voice of the customer (VOC) plays
Q7: The top or 'roof' of the house
Q8: Value stream mapping is used to gain
Q9: A poka yoke is identified in a
Q10: Business process analysis starts with a clean
Q11: The advantage of make-to-order is that customers
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