In the customer outcomes portion of the balanced scorecard:
A) The emphasis is on processes that don't add value.
B) The emphasis is on resources the customer uses.
C) The emphasis is on product quality.
D) The emphasis is on processes the customer interacts with.

Question

Quizplus · Accepted Answer

The customer outcomes portion of the balanced scorecard emphasizes processes that the customer interacts with, as these processes directly impact the customer's experience and satisfaction.

In the Customer Outcomes Portion of the Balanced Scorecard