To what does Herb Kelleher, Chairman of Southwest Airlines, attribute the success of the airline?

Question

Quizplus · Accepted Answer

Herb Kelleher, the co-founder and former CEO of Southwest Airlines, often attributed the success of the airline to its unique and strong corporate culture. He believed that the culture, which emphasized employee satisfaction, customer service, and an innovative approach to business, was the key differentiator that set Southwest Airlines apart from its competitors.

To What Does Herb Kelleher, Chairman of Southwest Airlines, Attribute