Rachel Cline needs to make a decision on whether to expand her business to a second location. She assembles a panel of experts including a member of her chamber of commerce, her accountant, and a professor of strategic management at a local university. The group refined their opinions, step by step, until they reached a consensus that Rachel should expand to the second location. This decision is an example of __________.

Question

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The Delphi technique involves a structured process of communication, often with experts, to arrive at a consensus decision, which is what Rachel Cline did by assembling a panel and refining their opinions until reaching a consensus.

Rachel Cline Needs to Make a Decision on Whether to Expand