Solectron scores and tracks customer satisfaction reports. Within 24 hours of a complaint, the program manager makes customer contact. This is an example of the __________ competency.
A) strategic action
B) communication
C) teamwork
D) planning and administration

Question

Quizplus · Accepted Answer

The prompt describes a process of promptly addressing customer complaints, which is directly related to communication. Effective communication is key in understanding, addressing, and resolving customer issues, hence why this example illustrates the communication competency.

Solectron Scores and Tracks Customer Satisfaction Reports