Service occupations:

Question

Quizplus · Accepted Answer

Service occupations often involve a significant amount of emotion work, as employees are required to manage their feelings in order to display certain emotions that meet the expectations of their role. This is particularly prevalent in jobs that involve direct interaction with customers. These occupations are also disproportionately populated by women, a trend that reflects broader societal norms and gender roles. Additionally, service jobs exemplify the commercialization and management of feelings, as emotions are essentially commodified and regulated within the workplace to enhance customer satisfaction and business outcomes.

Service Occupations