A technician has been asked to test an inkjet printer purchased 6 months ago that is being pulled from stock and put into use for the first time. The documentation indicates that the unit was successfully tested after it was received. After attempting to connect and install the driver, he finds that neither the self-test page nor the Windows test page produces print on the paper. He pulls the inkjet cartridge out and shakes it, determining that it has ink in it. What should he do next?
A) Replace the cartridge with a new one.
B) Send the printer back to the manufacturer.
C) Call the manufacturer.
D) Reinstall the correct driver.

Question

Quizplus · Accepted Answer

DThe ink in the cartridge may have dried out or become unusable due to being in stock for 6 months without use, hence replacing the cartridge could solve the issue. Additionally, reinstalling the correct driver is a basic troubleshooting step to ensure that the issue is not software-related.

A Technician Has Been Asked to Test an Inkjet Printer