As a first step in troubleshooting, and before attempting to establish how to fix a reported computer issue, the technician should question the user about the symptoms to identify the problem as exactly as possible.

Question

Quizplus · Accepted Answer

Gathering detailed information about the symptoms from the user helps in accurately diagnosing the problem, which is essential for effective troubleshooting.

As a First Step in Troubleshooting, and Before Attempting to Establish