Order the following scenario actions as they would be done by a technician following the six-step troubleshooting process:

Question

Quizplus · Accepted Answer

1. Identify the problem.
2. Establish a theory of probable cause.
3. Test the theory to determine the cause.
4. Establish a plan of action to resolve the problem and implement the solution.
5. Verify full system functionality and, if applicable, implement preventive measures.
6. Document findings, actions, and outcomes.
Now, let's order the given scenario actions (A-F) according to these steps:
1. Identify the problem:
   A. Interview the user who indicates that his printer is printing poorly. Asked a few questions to determine that the quality of the print output is light or missing.
2. Establish a theory of probable cause:
   B. Given that the printer receives data and attempts to print, the technician suspects that there is an issue with the toner cartridge, perhaps being low on ink toner.
3. Test the theory to determine the cause:
   C. Call the user to get the exact model number of the printer in use. Replace the ink toner cartridge with a new one that appears to fix the issue. Try the old cartridge in another printer of the same model to see if it replicates the problem.
4. Establish a plan of action to resolve the problem and implement the solution:
   D. Decide to leave the new cartridge in the printer.
5. Verify full system functionality and, if applicable, implement preventive measures:
   E. Test the new cartridge by using the printer test page option and from a word processor to verify application functionality.
   F. Enter the information on the office number, user's name, model number of the printer, and the date of the toner cartridge replacement. Determine that the old print cartridge if shaken can still be used for a limited number of copies. Was it placed on the shelf to be used as a test cartridge? Discover that this user used ink toner at twice the rate of other users. Recommend a different printer device that is more economical on ink consumption.
6. Document findings, actions, and outcomes:
   The documentation part is included in step 5F, where the technician enters the information and findings into a record.
So, the ordered actions following the six-step troubleshooting process are A, B, C, D, E, and F, with F also encompassing the documentation step.

Order the Following Scenario Actions as They Would Be Done