Recently, a manager at a grocery store voiced concerns that the higher-ups have set completely unrealistic goals that the store can in no way achieve this year. This manager fears that the pressure of trying to succeed may lead some employees to make unethical decisions in order to achieve the unrealistic goals. Management and employees are evaluated on their abilities to meet these goals. Which of the following is an example that is indicative of unethical behavior that might be employed by someone to meet unrealistic goals?
A) A cashier has been ringing up some items twice when checking a customer out even though one of those items was purchased by the customer.
B) A manager has been working extra hours without clocking in to increase revenue and decrease labor costs.
C) An employee noticed that a coworker has been taking bottled drinks without paying while on their break.
D) Management has implemented a new membership program that costs $50 per year and would give some customers preferential treatment.

Question

Quizplus · Accepted Answer

This question requires familiarity with ways that setting unrealistic goals on which performance is measured is not a proper implementation of one of the four management pillars. Choice A is the only choice that is an unethical behavior that is also trying to achieve the goal of increasing sales. The other three choices are in some cases unethical, but they do not aim to increase sales or are ethical and try to increase revenue.

Recently, a Manager at a Grocery Store Voiced Concerns That