In _____, firms in the service industry use a competitive service to analyze and possibly imitate it.

Name: In _____, firms in the service industry use a competitive service to analyze and possibly imitate it.
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Benchmarking is the process where firms evaluate their processes, services, or products against those of competitors or industry leaders to identify areas for improvement. In the context of the service industry, this involves analyzing competitive services to potentially imitate or enhance them.

In _____, Firms in the Service Industry Use a Competitive