A focus on customer involvement in planning services and obtaining feedback as to satisfaction with service delivery is a component of _____________________.

Question

Quizplus · Accepted Answer

Continuous Quality Improvement (CQI) emphasizes involving customers (or patients in healthcare settings) in planning services and obtaining feedback on their satisfaction with service delivery. This approach is part of a broader strategy to improve the quality of services by making them more responsive to the needs and preferences of those who use them.

A Focus on Customer Involvement in Planning Services and Obtaining