In terms of service characteristics, variability refers to the unwanted or random levels of service quality customers receive when they patronize a service.

Name: In terms of service characteristics, variability refers to the unwanted or random levels of service quality customers receive when they patronize a service.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Variability in services refers to the inconsistency in service quality, which can occur due to differences in who provides the service, when, where, and how it is provided.

In Terms of Service Characteristics, Variability Refers to the Unwanted