On the average, an unhappy customer will tell between 10 and 11 other people about a bad experience, while a satisfied customer will tell 6 to 7 other people about the good experience.

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On the average, an unhappy customer will tell between 10 and 11 other people about a bad experience, while a satisfied customer will tell only 3 other people about the good experience.

On the Average, an Unhappy Customer Will Tell Between 10