To reduce the negative impact of variability in a service operation, a firm can do all of the following except
A) standardize the service operation
B) install quality control measures and specifications for employees to follow
C) industrialize the service process by using machines instead of humans
D) increase the number of service providers so the number of customers each employee has to serve is reduced
Correct Answer:
Verified
Q156: To reduce the negative impact of perishability,
Q157: A restaurant that hires extra employees at
Q158: To reduce the negative consequences of inseparability,
Q159: The service characteristic which would have the
Q160: The service characteristic which is most affected
Q162: During the _ of the service purchase
Q163: In terms of the service purchase process,
Q164: Because of the service characteristic of _,
Q165: In terms of the service purchase process,
Q166: Factors that impact consumers during the pre-purchase
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents