The key for a service operation to reduce the uncertainty component of risk is
A) provide consumers with information showing the service provider's past performance capabilities
B) to have quality control standards and procedures
C) ensure their employees meet certification requirements and follow safety standards
D) all of the above
Correct Answer:
Verified
Q174: _ risk refers to the amount of
Q175: _ risk refers to the risk involved
Q176: _ risk is the chance that the
Q177: _ risk is the risk that a
Q178: _ risk is the probability that a
Q180: The service environment includes all of the
Q181: The _ include(s) such things as the
Q182: To ensure a positive service environment, many
Q183: During the _ of the service purchase
Q184: In evaluating service quality, consumers evaluate
A) technical
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