The _____ include(s) such things as the office decor, cleanliness of the facility, and elements such as noise, sound, and odors.
A) tangible elements of a service encounter
B) functional service quality
C) atmospheric elements
D) customer value package
Correct Answer:
Verified
Q176: _ risk is the chance that the
Q177: _ risk is the risk that a
Q178: _ risk is the probability that a
Q179: The key for a service operation to
Q180: The service environment includes all of the
Q182: To ensure a positive service environment, many
Q183: During the _ of the service purchase
Q184: In evaluating service quality, consumers evaluate
A) technical
Q185: Technical service quality is
A) the outcome of
Q186: Functional service quality is
A) the outcome of
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