To ensure a positive service environment, many firms use a concept called _____, which is the process of diagramming a service operation.

Question

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To ensure a positive service environment, many firms use a concept called blueprinting, which is the process of diagramming a service operation. This process will show them all of the interaction points between the firm and the customer as well as every step in the service process.

To Ensure a Positive Service Environment, Many Firms Use a Concept