In evaluating service quality, consumers evaluate
A) technical service quality
B) functional service quality
C) the service encounter
D) both a and b
Correct Answer:
Verified
Q179: The key for a service operation to
Q180: The service environment includes all of the
Q181: The _ include(s) such things as the
Q182: To ensure a positive service environment, many
Q183: During the _ of the service purchase
Q185: Technical service quality is
A) the outcome of
Q186: Functional service quality is
A) the outcome of
Q187: For a medical service, the _ service
Q188: The process of deciding the cause of
Q189: Research has shown that only one out
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