Research has shown that only one out of every _____ dissatisfied customers will voice some type of complaint.
A) 5
B) 10
C) 25
D) 50
Correct Answer:
Verified
Q184: In evaluating service quality, consumers evaluate
A) technical
Q185: Technical service quality is
A) the outcome of
Q186: Functional service quality is
A) the outcome of
Q187: For a medical service, the _ service
Q188: The process of deciding the cause of
Q190: Negative word-of-mouth communication can be harmful to
Q191: If a customer who is satisfied with
Q192: The gap theory measures
A) levels of satisfaction
Q193: In measuring service quality, tangibles refer to
A)
Q194: In measuring service quality, reliability refers to
A)
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