In measuring service quality, ____________________ refer to the service provider's physical facilities, equipment, and appearance of employees.
Correct Answer:
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Q209: The level of mental and physical effort
Q210: The availability and accessibility of a service
Q211: The actual interaction point between the consumer
Q212: The process of diagramming a service operation
Q213: The process of deciding the cause of
Q215: In measuring service quality, _ refers to
Q216: In measuring service quality, _ refers to
Q217: In measuring service quality, _ refers to
Q218: The process of attempting to regain a
Q219: Match the statements below with the type
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