Lance Crooger,the CEO of Heithz Co.,realizes that the company is losing its competitive advantage due to lack of transparency and communication within the organization.He notices that customers are shifting to competitors' products because of Heithz's lack of effective customer service-agents who are directly in touch with the customers did not have decision-making authority.After following the rational model of decision-making process,Lance concludes that decentralizing the organizational hierarchy will solve most of the problems and provide Heithz's customer service agents with decision-making ability,resulting in better services.However,Lance realizes that most of Heithz's senior management will be against this decision because they will feel that their subordinates will receive more power.Lance is now determining ways to tackle senior management resistance.Which step of the rational model is Lance presently in?
A) analyzing alternatives
B) selecting alternatives
C) implementing the decision
D) monitoring and evaluating results

Question

Quizplus · Accepted Answer

Lance is in the "implementing the decision" step, as he has already concluded that decentralizing the hierarchy is the solution and is now considering how to address resistance to this decision.