A hair stylist who wants to grow her business is studying how customers will purchase her services. Which of the following is accurate about the General Model of Customer Experience?
A) The General Model of Customer Experience applies to product purchases and cannot be used for services like hers.
B) While the General Model described the basis process, there can be significant variations the she needs to include in her plans.
C) The process steps are taken in the precise order of the Model, even for returning customers.
D) As long as she maintains a high level of quality, her customers will be satisfied each time they come in, and the Model does not apply to her situation.
Correct Answer:
Verified
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