Reyshelle's company has satellite offices all over the state. The office managers rely primarily on e-mail, instant messaging, and texting to stay in contact throughout the day. Reyshelle notices many miscommunications occurring because of problems interpreting one another's meanings. Reyshelle's company most likely needs to move to ___________ forms of communication to lessen the number of misunderstandings.

Question

Quizplus · Accepted Answer

Channel-rich forms of communication, such as face-to-face meetings or video calls, provide more cues such as tone of voice, facial expressions, and body language, which can help reduce misunderstandings compared to channel-lean forms like email and texting.

Reyshelle's Company Has Satellite Offices All Over the State