Which customization activities would most likely increase a customer's long-term value?
A) expanding the need set
B) improving the quality of the product
C) improving service quality
D) all of the above
Correct Answer:
Verified
Q7: The two kinds of customization that provide
Q8: Which of the following characterizes mass customization
Q9: The difference between what customers want and
Q10: What primarily drives the success of mass
Q11: Which of the following aspects would be
Q13: Which of the following companies would benefit
Q14: Discuss the four levels of customization, according
Q15: How might a company that offers products
Q16: Name and fully describe the three levels
Q17: Explain how business rules can drive personalization.
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