Which of the following would not strengthen customer loyalty?
A) Instituting a total quality control policy
B) Building realistic expectations
C) Providing guarantees
D) Soliciting customer feedback
E) All of the above should strengthen customer loyalty.

Question

Quizplus · Accepted Answer

All the options listed (A through D) are strategies that can help in strengthening customer loyalty. Instituting a total quality control policy ensures consistent product or service quality, building realistic expectations helps in meeting or exceeding customer expectations, providing guarantees increases trust, and soliciting customer feedback shows that a business values its customers' opinions and is willing to improve based on their suggestions.

Which of the Following Would Not Strengthen Customer Loyalty