Deciding that the customer is always right is:
A) the best way to keep customers loyal.
B) difficult to do, but important.
C) less effective than deciding to always solve the problem.
D) all of the above
Correct Answer:
Verified
Q2: Discuss the numbers behind selling to lost
Q3: What percentage of its customers will an
Q4: Customer recovery is best defined as:
A) the
Q5: British Airways finds that "recovered"customers give the
Q6: Managers who thought they did know their
Q8: Before you can feel the customer's pain,
Q9: Giving something to the customer to make
Q10: Every person's primary motivation is:
A) self-interest.
B) money.
C)
Q11: Positive language conveys more of what than
Q12: Rehashing a bad customer interaction is a
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents