A good strategy with an angry customer is to:
A) be supportive once they start listening.
B) let them blow off steam until they calm down.
C) remember that they are no longer rational.
D) all of the above
Correct Answer:
Verified
Q8: Before you can feel the customer's pain,
Q9: Giving something to the customer to make
Q10: Every person's primary motivation is:
A) self-interest.
B) money.
C)
Q11: Positive language conveys more of what than
Q12: Rehashing a bad customer interaction is a
Q13: Abrasiveness refers to:
A) attitude.
B) tone of voice.
C)
Q14: Assertiveness and abrasiveness are:
A) different.
B) often confused.
C)
Q16: To be assertive is to be pleasantly
Q17: Which of the following behaviors is NOT
Q18: To avoid the "blanket tone"you should:
A) express
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