The time to gain insight from an unhappy customer is:
A) after they have had time to organize their thoughts.
B) at the time of the problem.
C) when they can clearly articulate their thoughts.
D) when they are no longer angry about the problem.

Question

Quizplus · Accepted Answer

The best time to gain insight from an unhappy customer is at the time of the problem because their feedback is immediate and reflects their genuine experience and emotions.

The Time to Gain Insight from an Unhappy Customer Is