Low interaction communication (also known as self-service) is highly desired by most businessesusing online customer service.
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Q1: Describe FAQs and other knowledge bases.
Q2: Explain how a hands-on company, such as
Q3: How can you teach a website to
Q4: Social Networking Sites (SNS) are useful only
Q5: A blog is a:
A) variation on a
Q7: The norms that guide Net-geners when they
Q8: To provide human contact for customers, despite
Q9: Handling a lot of email can be
Q10: Spamming is:
A) the practice of sending unwanted
Q11: Few companies today will survive without an
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