A commonly heard complaint about e-commerce: that companies by design are leaving their phone numbers off their E-Commerce sites.

Question

Quizplus · Accepted Answer

Many e-commerce companies intentionally omit their phone numbers from their websites to minimize direct customer service calls, encouraging customers to use automated or digital customer service solutions instead. This approach helps them manage costs and scale their customer service operations more efficiently.

A Commonly Heard Complaint About E-Commerce: That Companies by Design