Karen Harris is the owner of Dog Gone It, a dog waste removal service. For a fee of $40, she comes to your house and cleans and disposes of all wastes she finds in your yard. Some yards have considerably more than others, but she still charges everyone the same fee and provides them with the same guarantee of a cleaner and healthier yard. This is one way to deal with the _____ characteristic of services.

Question

Quizplus · Accepted Answer

The correct answer is E) heterogeneity. This characteristic refers to the variability in the performance of services, meaning that the quality and nature of a service can vary from one service provider to another, or even from one service encounter to another with the same provider. In Karen Harris's case, she deals with the heterogeneity of her dog waste removal service by charging a flat fee and guaranteeing a cleaner and healthier yard, despite the varying amounts of waste she might encounter. This approach helps standardize the service outcome for all customers.

Karen Harris Is the Owner of Dog Gone It, a Dog