When Verity Got Her Hair Styled at a Salon That

When Verity got her hair styled at a salon that advertised no waiting, she was appalled at the language she heard the employees using and vowed never to have her hair done there again. The interaction between Verity and the hair salon employees is called a(n) :

A) customer analysis.
B) shopping interaction.
C) situational interaction.
D) environmental response.
E) service encounter.