Instant messaging has quickly become the best medium for sending complex business messages.
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Q15: There is no point in sending a
Q16: If you don't know who your audience
Q17: Online sources generally require more careful evaluation
Q18: Voice mail is a particularly effective medium
Q19: The biggest drawback to e-mail is that
Q21: The urgency of your message should help
Q22: The best time to organize a message
Q23: The topic and main idea of a
Q24: Brainstorming is helpful when working alone but
Q25: In most cases, routine messages should be
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