Total quality management refers to a system that:
A) is integral to any organisation's strategy.
B) ensures maintenance of quality of product.
C) ensures maintenance of quality of service.
D) maintains customer loyalty.
Correct Answer:
Verified
Q29: The organisational purpose of any inventory is:
A)
Q30: A manager uses the inventory control method
Q31: Modern operations management includes external linkages to
Q32: A shopkeeper will pay far more attention
Q33: Which is NOT a back office operation?
A)
Q35: Which aims form part of Deming, Juran
Q36: 'Manage by fact' means:
A) data collection is
Q37: Performance is an important quality dimension for
Q38: Benchmarking is a process used to:
A) identify
Q39: The first step in the six sigma
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