If the costs of a control process exceed the benefits gained from the controls, the manager could redesign jobs to ensure they are more specialised and therefore require experienced workers.

Question

Quizplus · Accepted Answer

The decision to redesign jobs for more specialization to require experienced workers is a strategy to improve efficiency or productivity, not directly a method to address the issue of control costs exceeding benefits. Addressing control costs typically involves evaluating and adjusting the control processes themselves, not fundamentally changing job designs or worker requirements.

If the Costs of a Control Process Exceed the Benefits