Any costs incurred by an organization because of poor quality is referred to as cost of quality.
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Q43: Quality assurance focuses on any activity that
Q44: Total quality management focuses on managing the
Q45: Empathy refers to the feeling of trust
Q46: Conformance reflects the degree to which the
Q47: Internal failure costs include the costs associated
Q49: Customers who purchase the product or service
Q50: The end user or ultimate consumer who
Q51: Work teams that meet regularly to identify,
Q52: A temporary team formed to solve a
Q53: The process of comparing a company's own
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