Managers must recognize that it may not be possible to change the surface elements-the form without changing what lies below-the substance.

Question

Quizplus · Accepted Answer

Surface elements of an organization, such as processes and practices, are often deeply intertwined with the underlying substance, including organizational culture and values. Changing one without addressing the other can lead to inconsistencies and may not achieve the desired transformation.

Managers Must Recognize That It May Not Be Possible to Change