John Hill was a manager of a computer hardware and software consulting firm with fifteen employees. John found that, due to rapid changes in the industry and the diversity of customer problems, the majority of decisions made by his employees were __________ and required a great deal of ingenuity on the behalf of individual employees.
A) nonprogrammed
B) automated
C) programmed
D) predictable
E) conventional

Question

Quizplus · Accepted Answer

Nonprogrammed decisions are those that are made in response to situations that are unique, are poorly defined and largely unstructured, and have important consequences for the organization. They often involve a great deal of uncertainty and require a significant amount of creativity and ingenuity, as described in the scenario.

John Hill Was a Manager of a Computer Hardware and Software