Customer capital is concerned only with the relationship between a firm and its customers.
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Q44: As an individual moves up in an
Q45: The global business environment is more complex
Q46: Structural capital refers to the cumulative skills
Q47: Due to its obvious importance to organizations,
Q48: The accumulated knowledge of an organization represented
Q50: Human capital refers to the number of
Q51: Human capital refers to the cumulative skills
Q52: e-Businesses do not need to use the
Q53: The Internet has increased the bargaining power
Q54: Due to the Internet and information technology,
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