When an organization lays-off workers, especially if those workers have longevity at the organization, the layoff creates a loss of
A) structural capital.
B) customer capital.
C) human capital.
D) administrative capital.
E) organizational capital.

Question

Quizplus · Accepted Answer

Laying off workers, especially those with longevity, directly results in a loss of human capital. Human capital refers to the skills, knowledge, and experience possessed by an individual or population, viewed in terms of their value or cost to an organization.

When an Organization Lays-Off Workers, Especially If Those Workers Have