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If a Patient Calls Because of Severe Chest Pain While

Question 10

Multiple Choice

If a patient calls because of severe chest pain while the physician is out of the office, which of the following actions by the medical assistant is most appropriate?


A) Schedule an urgent appointment for the patient.
B) Keep the patient on the line and call 911.
C) Advise the patient to drive to the nearest emergency department.
D) Ask for the patient's phone number so the physician can call back.
E) Page the physician and relay the patient's information.

Correct Answer:

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