A patient calls the office and angrily states that he is dissatisfied with his medical care. Which of the following is the most appropriate initial response?

Question

Quizplus · Accepted Answer

Asking the patient to describe the problem is the most appropriate initial response. It shows that you are willing to listen and understand his concerns, which is the first step in addressing and potentially resolving the issue.

A Patient Calls the Office and Angrily States That He