What action should a medical assistant take if a caller wants to talk to a physician but refuses to identify him or herself?

Question

Quizplus · Accepted Answer

In situations where a caller refuses to identify themselves but wishes to speak with a physician, asking them to write a letter marked "personal" is a prudent approach. This allows the physician to decide how to handle the communication while maintaining confidentiality and security protocols.

What Action Should a Medical Assistant Take If a Caller